Teams FAQ

Short answers. The longer ones are in Teams, Plans and pricing and Legacy seat contracts.

Is a team a new kind of account?

No. A team is a workspace on the Team or Business plan. The switcher, the members page and the billing page all say "workspace"; the plan is a tag on it.

Do viewers cost anything?

No, and there is no limit on them. A viewer can open what the workspace shares, comment, submit data and join live rooms. Only legacy seat-priced contracts bill builders by seat.

Do agents use seats?

Never. One builder can connect as many agents as they like. Keys are per person per workspace, and on every plan an owner or admin can see and revoke them on the Agents page.

Can I invite people to my personal workspace?

No. A personal workspace is one person's. To work with others, create a team workspace; each account may have one unpaid team workspace, and paid ones do not count against that.

What happens to my personal workspace when I join a team?

Nothing. It stays yours and on its own plan. Being on a paid team does not upgrade it.

Can I start a team before Team is on sale?

New Team may not be on sale where you are reading this yet. If the pricing page shows a button to start one, you can; if it says coming soon, you cannot yet. New Business Checkout is unavailable.

Is there a trial?

Yes, 14 days, once per workspace, on the first paid plan it takes: Solo or Team. The card is taken up front; cancel inside the trial and nothing is charged.

What exactly do I pay?

Solo is $20 a month or $200 a year for 10 GB. New Team is $49 a month or $490 a year per workspace for 50 GB, with no seat charge. Explicit 10 GB packs cost $5 monthly or $60 yearly each. Legacy seat pricing covers existing contracts.

What does "launch price locked" mean?

That commitment applies to eligible existing seat-priced Team and Business contracts. New Team has fixed per-workspace pricing shown on the pricing page.

What happens if I add someone mid-month?

New Team has no seat charge when someone joins. On legacy Team, a seat is added when a builder accepts, prorated. On Business, an invitation holds a purchased seat.

What happens when I remove someone?

Their agent keys for the workspace stop working now, their artifacts stay and are handed to a builder you choose, and their private access ends within 24 hours. Legacy Team credits the unused seat on the next invoice. The dialog lists the effects before the button.

What happens when we hit a limit?

Everything already published keeps serving. Free, Solo and new Team refuse writes that would grow retained storage past the cap. An owner can add approved packs or explicitly remove stored data. Legacy seat contracts retain their existing limits.

Can my agent edit a teammate's artifact?

Not yet. A member can edit a teammate's artifact in the dashboard when it is open to the workspace, but agents publish to the workspace under their own person. Cross-member agent access is on the list, not in the product.

Can my teammates see my private artifacts?

Members and viewers cannot, unless you name them on it or open it to the workspace. The workspace's owners and admins can always open everything in it.

Is there an audit log?

On Business: who did what, kept for a year, exportable. Team has the activity feed.

Is there SSO?

No. You sign in with a password, an emailed code, or Google or GitHub. SSO and SCIM are not built and cannot be bought.

Can we pay by invoice?

Business on yearly billing can, net 30, with your purchase order number on the invoice. We set that up with you. Team and Solo are paid by card.

Who gets the emails about money?

Every owner, and the billing email set on the billing page (accounts payable, if you like). Stripe's invoices and receipts go to the billing email. A failed payment is sent to both.

What if our card fails?

Nothing is switched off. Stripe retries for up to three weeks and every owner and the billing email are told. If every retry fails, the workspace moves to Free; nothing is deleted.